Today we’re announcing an opening for a Help Desk Engineer role in Atlanta! We're accepting applications until February 14 💘. So don't hesitate, and let your pals know if you think they'd be interested!
Who's This Position For?
If you're the guy or gal in your circle that everyone goes to for Apple tech advice, this role may be for you. The Help Desk Engineer is our entry level support role on our Delivery team. It's where you can get your career started in IT, and Foojee can help support your growth from here. Our technical career track generally progresses like this:
Help Desk Engineer
Engineer
Sr. Engineer
Principal Engineer
Being on the front lines allows you to learn core technologies in iOS, cybersecurity, networking, and general IT practices. While you've got to have a knack for technical work, you've also got to love human beings. We love to delight folks. It's part of our bigger vision to design a better future for small business. So if you like to guide others to success (and see a smile on their face) you should apply.
What Qualifications Do I Need?
To meet our minimum requirements, you should really have 1-2 years of working with Apple technology in some form or fashion. Our Help Desk Engineers all complete official Apple device training upon joining the team, and grow their career by completing specialized certifications.
If you have more experience than this, you should still apply. Our compensation package can be modified to account for experience.
What's The Day-To-Day Like?
You'll be taking care of requests coming in from our hundreds of clients every day (many from other Foojee Cities). For this role, expect at around 50% of your work to be remote, and 50% client side. (While we offer roles in other locations from time to time, this is an Atlanta-based role.) You can work from your home office, or a coffee shop. When you're on site, you're driving across Atlanta metro. This means you've got to enjoy driving, and that you have a few podcast subscriptions or audiobooks queued up. The Delivery team participates in rotating on-call weekends when minimal requests need to be triaged. Our clients are typically not working weekends, but as an IT support provider we want to be available in case of an emergency.
You’ll be working directly with clients either over the phone, using remote screen sharing, or email. You may not know all of the answers, but you're resourceful, calm, and enjoy finding the solution. Over the past sixteen years we’ve streamlined every single app we use, and we’ll train you on our whole stack. Most of our clients use the exact same set of apps, networking equipment, and cloud services to make troubleshooting consistent. (Backblaze, Kandji, Meraki, Google Workspace, and Office 365 just to name a few.)
We've got an interesting balance of solo work and team work. Much of your work will be independent, and that's why we are looking for someone who is comfortable with a good degree of autonomy and responsibility. Having said that, our team is pretty spectacular. We know that each of us contributes to make the sum better than its parts, so we're always helping each other problem solve and improve. Iron sharpens iron. You'll meet at least once a week for our virtual team meeting, and likely collaborate on tickets with the Delivery team throughout the week. Yes you have your individual career aspirations and responsibilities, but we’re all here for each other to help achieve a common goal: to design a better future for small business.
Compensation And Benefits
$50,000 or more depending on experience
$40/mo iPhone reimbursement
$60/mo Mac reimbursement
70¢ per mile (gov't standard) monthly travel reimbursement
Full Time, salaried position
Nights and weekends protected, however occasional client projects must be performed after hours
3% matching retirement plan
Partial reimbursement for health insurance
$100/mo wellness stipend. You solve client challenges for a living, so we think it’s important to take care of yourself on a regular basis: gym membership, massage, any wellness service
Work from home and client offices
A calm work environment where productivity is protected
No useless meetings. Time is too precious. Let’s do meaningful work, and then let’s rest with friends and family
Apply
Our deadline for applying is very soon: February 14, 2025. To apply, just shoot us an email at jobs@foojee.com with the following (we don’t read resumes):
Why you'd like to work at Foojee.
An example of a recent Apple-based solution you provided or recommended to someone.
A mock email reply to a client that sent a request (see below for the request). Feel free to ask for clarifying questions and then offer a solution via email or offer a time to have a remote or on site appointment:
"Hi Foojee! I've noticed for the last couple of weeks that my calendars are broken. Calendars from my Mac go to my phone, but when I make an appointment on my phone, they don't go to my Mac. Can you please help? I'm going out of town in two days and I need this to work!"
Feel free to include any questions you may have about the role, or working at Foojee. We look forward to reading your email!